About Battle Match

Battle Match is an online multiplayer game series operated by Recreative Research AB, a company registered in Sweden. This page tells you how to get help, report a problem, or contact us about your account or purchases.

Contact us

Email support@battlematch.io for any question about Battle Match, including account problems, purchases, technical issues, and bug reports. We aim to respond to support requests within five business days.

To help us help you, please include:

The platform you are playing on (iOS, Android, Steam, desktop, or web)
The app version (shown in Settings → About inside the game)
Your in-game player name, and which sign-in method you use (Apple Game Center, Google Play Games, Discord, Steam, or guest)
A description of what you were doing when the problem occurred, and what you expected to happen

Signing in

Battle Match supports sign-in via Apple Game Center, Google Play Games, Discord, and Steam. You can also play as a guest without signing in; your guest identity is tied to the device you are using.

If you cannot sign in, first confirm that you are signed in to the corresponding platform account on your device (for example, that you are signed in to Game Center in iOS Settings). If the problem persists, contact support@battlematch.io with the details listed above.

Deleting your account

To request deletion of your Battle Match account and associated data, email support@battlematch.io from the address linked to your account, or include enough information for us to identify your account (player name, sign-in method, and the approximate date you started playing). We will confirm the deletion by email once it is complete.

Account deletion removes your player profile and associated data from our systems. Anonymous telemetry that cannot be linked to you is not affected. Records that we are required to keep by law (for example, purchase receipts retained for tax or accounting purposes) will be retained for the period required and then deleted.

In-app purchases and refunds

Battle Match offers optional in-app purchases. Purchases are processed by the platform you bought them on (Apple App Store, Google Play, or Steam) and are tied to that store account.

Refunds are handled by the store where you made the purchase:

Apple App Store: Request a refund at reportaproblem.apple.com.
Google Play: Request a refund through the Google Play Store app or play.google.com/store/account.
Steam: Request a refund at help.steampowered.com.

If you are a consumer in the European Union, you have the right to withdraw from a digital content purchase within 14 days, provided the content has not been fully delivered with your prior consent. See our Terms of Use for details.

If a purchase has been charged but the content is not available in the game, please contact support@battlematch.io with the store transaction identifier and we will help you recover it.

Connection and technical problems

Battle Match requires an internet connection to play. If you experience connection issues, disconnections, or matchmaking problems, try the following first:

Confirm that other internet-based apps work on the same device and network
Restart the Battle Match app
Update to the latest version of the app from your store
If you are on a corporate, school, or hotel network, try a different network (some networks block real-time game traffic)

If the problem persists, contact support@battlematch.io.

Reporting a bug

Battle Match is under active development and we appreciate bug reports. Email support@battlematch.io with a description of the problem, steps to reproduce it, and (if possible) a screenshot or screen recording. Please include the app version and platform as described under Contact us.

Reporting another player

If another player is harassing you, cheating, or otherwise violating our Terms of Use, email support@battlematch.io with the player's name, the approximate date and time of the incident, and a description of what happened. A screenshot is helpful when applicable.

Privacy and data requests

To exercise your data subject rights under GDPR (access, rectification, erasure, portability, or objection to processing), email support@battlematch.io. See our Privacy Policy for details on what data we collect and how it is used.